1What's Covered

Our warranty covers defects in materials and workmanship under normal use, such as:

• Hydrogen generator or cell failure
• Display, button and other electronic failures
• Power and charging defects (first 2 years)
• Leaks caused by a defective seal or housing
• Faulty hardware out of the box

2What's Not Covered

• Normal wear and aging, including the gradual loss of battery capacity and hydrogen output that comes with years of use
• Accidental damage, such as drops, impacts, cracks or liquid inside the base (see Section 5)
• Mineral scale, liquids other than plain drinking water, or skipping the care steps in the user manual
• Repairs, modifications, third-party parts, or damaged and non-certified chargers
• Cosmetic wear, loss or theft, commercial use, and devices bought from unauthorized sellers

3Registration

Bought on ocemida.com? You're registered automatically. Bought elsewhere or received as a gift? Register at ocemida.com/warranty-activation within 60 days of receiving your device. Registration activates lifetime coverage and owner pricing.

Selling or gifting your device? The warranty can be transferred once. The new owner registers within 60 days of receiving it, and coverage does not restart.

4How to Make a Claim

1. Start at ocemida.com/troubleshooter. Many issues are solved in minutes. For weak or no hydrogen, the descaling soak it walks you through is required first.
2. Send a short video showing the issue and the serial number, with your order number.
3. We reply within 1 business day.
4. Approved claims are repaired or replaced free of charge, from the warehouse closest to you.

5Accidents Happen

Accidental damage and normal wear aren't covered, but we won't leave you stranded:

• Spare parts: every part, from bottles and caps to seals, is in stock and available at ocemida.com, so a broken part never means a broken device.
• Cracked bottle or cap in the first year: we'll replace it once, free (registered devices).
• Owner pricing: registered owners can replace a damaged or worn-out device with a new one at a special owner price. The new device comes with its own full warranty and takes the old one's place on your registration.

660-Day Satisfaction Guarantee

• Return your device within 60 days of delivery for a refund of the price you paid: 100% if unopened, 90% if opened. An opened device can't be resold as new, and the 10% covers cleaning, testing and recycling.
• We'll give you a return address in your own country or region. Return shipping is the customer's responsibility, and original shipping charges aren't refunded.
• Applies to ocemida.com orders and covers one opened device per household every 12 months. Buying several? Try one and keep the others sealed: unopened devices can be returned for a full refund. We may decline returns or future orders when an account shows a pattern of excessive returns. Returned devices must be complete and free of physical damage. Amazon orders follow Amazon's return policy.

7The Fine Print

• Ocemida decides whether to repair or replace, and whether an issue is a defect, normal wear, scale buildup or misuse. Replacements are the same or an equivalent model, new or certified refurbished.
• Coverage continues on a repaired or replacement device: lifetime coverage carries over, and 2-year coverage runs for the rest of its term or 6 months, whichever is longer.
• If we ask for your original device, we'll send a prepaid label, and your replacement ships as soon as the return is on its way.
• Coverage applies to one device per unit purchased. A replaced serial number is retired and can't be claimed again. Claims showing signs of misuse or fraud may be declined.
• Outside the USA, Canada and the EU, local import duties and taxes on replacements are the customer's responsibility.
• To the maximum extent permitted by law, our liability is limited to the remedies above and never exceeds the price paid. You may have other rights that vary by location, and nothing here limits rights that can't be waived.
• Devices bought before this revision keep the terms that applied when they were bought, or may use this policy if it gives more.