Shipping policy
Last Updated: 23 July 2026
Infiniva Inc ("we" and "us") is the operator of https://www.ocemida.com ("Website"). By placing an order through this Website you agree to the terms below. These terms are provided so that both parties are aware of and agree upon this arrangement, to mutually protect and set expectations on our service.
Quick Reference
| Order cut-off time | 10:00 AM EST (New York) |
| Order processing time | 1 to 3 business days (Mon to Fri) |
| Delivery, Canada | 1 to 5 business days |
| Delivery, USA | 3 to 5 business days |
| Delivery, International | 4 to 22 business days |
| Carriers | Canada Post, USPS, UPS and others |
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website, but from time to time there may be a stock discrepancy and we may not be able to fulfill all items in your order. In this instance we will fulfill the available products and contact you about whether you would prefer to await restocking of the backordered item or have us process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on the weight, dimensions and destination of the items in the order. Payment for shipping is collected with the purchase. This price is the final shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
Infiniva Inc will accept returns due to change of mind provided a return request is received by us within 30 days of receipt of the item, and the item is returned in its original packaging, unused and in resellable condition.
Return shipping is paid at the customer's expense and the customer is required to arrange their own shipping. Once returns are received and accepted, refunds are processed to store credit for a future purchase. We will notify you by email once this is complete.
Infiniva Inc will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
Infiniva Inc will honour any valid warranty claim, provided the claim is submitted within 30 days of receipt of the item. Selected items carry an extended warranty claim window of 60 days; the applicable window is stated on the product page.
Customers are required to pre-pay the return shipping. We will reimburse this cost upon a successful warranty claim.
Upon receipt of the returned item, you can expect Infiniva Inc to process your warranty claim within 1 to 5 business days. Once the warranty claim is confirmed, you will receive the choice of:
- a refund to your original payment method
- a refund in store credit
- a replacement item sent to you, if stock is available
4. Delivery Terms
4.1 Transit Times
Delivery times are as listed in the Quick Reference above and begin once the order has been dispatched. International transit times vary greatly depending on the courier selected. We are able to offer a more specific estimate when you choose your courier at checkout.
4.2 Dispatch Time
Orders placed before 10:00 AM EST are usually dispatched within 1 to 3 business days of payment.
Our warehouse operates Monday to Friday during standard business hours, except on national holidays, when the warehouse is closed. In these instances we take steps to keep shipment delays to a minimum.
4.3 Change Of Delivery Address
We are able to change the delivery address at any time before the order has been dispatched.
4.4 P.O. Box Shipping
Infiniva Inc may not be able to ship to some P.O. box addresses, as courier service is not available to all locations.
4.5 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.6 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers receive a tracking link from which they can follow the progress of their shipment, based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in transit, please reject the parcel from the courier if possible and get in touch with our customer service. If the parcel was delivered without you being present, please contact customer service for next steps.
7. Duties And Taxes
7.1 Sales Tax
Applicable sales tax is displayed and collected at checkout.
7.2 Import Duties And Taxes
Import duties and taxes for international shipments may be payable upon arrival in the destination country. This varies by country, and Infiniva Inc encourages you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival in your destination country, the goods will be returned to Infiniva Inc at the customer's expense, and the customer will receive a refund for the value of the goods paid, minus the transaction fees and cost of the return shipping. The cost of the initial shipping will not be refunded.
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value stated by the courier.
9.1 Parcel Damaged In Transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Parcel Lost In Transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer Service
For all customer service enquiries, please email us at office@ocemida.com
